Motor reset or position failure typically occurs due to using a filter during calibration or GoTo. Follow the steps below to troubleshoot and resolve the issue.
1. Common Cause
- Using Filters:
- Do not use filters during calibration or when performing GoTo. Attach filters only before taking astro photos.
2. Steps to Troubleshoot
2.1 Send a Runtime Log
- Go to Settings > Support > Log Upload in the DWARFLAB app.
- Fill in the following details:
- Problem Type: Select the issue type.
- Log: Logs are overwritten after reaching 1MB, so report promptly.
- Email Address: Provide your contact email.
- Date of Problem (Optional): Specify the log date.
- Description (Optional): Add a detailed explanation of the issue.
- Submit the log. We’ll contact you within 24 hours.
Note: Logs are automatically deleted 7 days after creation.
2.2 Record a Video of the Motor Reset
- Redo Calibration: Send the calibration command to DWARF II.
- Minimize the DWARFLAB App: Put the app in the background.
- Record the Motion: Use your phone’s camera to record DWARF II’s motor movements during calibration.
- Share the Video: If the video is large, compress it and share it via WeTransfer.com.
Tip: This process can be done indoors during daylight. Even if calibration fails repeatedly, the goal is to verify motor functionality.
3. Provide Additional Information
- Include the SN code (located on the bottom of your device) in your report.
- This helps us determine if the motor needs repair or replacement.