1. General Product Updates
Will the Dwarf II telescope receive updates now that Dwarf III is being released?
- Yes, the Dwarf II will continue to receive App optimizations and new features, ensuring extended functionality and support.
- Some features will remain exclusive to Dwarf 3 (eg. long-exposure shooting, wide-angle Milky Way photography).
- Stay updated with official announcements for the latest improvements.
2. Troubleshooting Common Issues
2.1 Target Not Centered
- Confirm GPS data is correct in Settings > Location.
- If coordinates are entered manually, ensure they are in the J2000 version.
- Recalibrate the device, then reselect the target.
2.2 Persistent Spinning Gear Icon / Unresponsive Device
- Upload the log via Settings > Support > Log Upload in the DWARFLAB App.
- Specify the problem type, date, and provide a detailed description.
- Include device information (App/firmware version, phone model/OS) and relevant images or videos.
- Email the support team with the above details for further assistance.
3. Motor Calibration Issues After Software Update
- Repeat the calibration command and keep the DwarfLab App in the background.
- Record the motor's movement during calibration (even if it fails) and send the video to support.
- Provide the SN code (found at the bottom of the device) for evaluation.
- Perform this diagnostic indoors in daylight if necessary.
4. Fog/Condensation/Dew on the Lens
- Let the device operate indoors for at least 20 minutes before use.
- Enable CPU mode via Settings > Advanced Settings to raise the device's temperature and eliminate moisture.
3. Astronomical Capabilities
3.1 Can the Dwarf II capture the Milky Way or Aurora?
- No, due to hardware limitations:
- The lens angle does not cover vast areas like the Milky Way or auroras.
- Astronomical mode does not support panoramic imaging.
3.2 Can the Dwarf telescope track satellites or rockets?
- No, automatic satellite or rocket tracking is not supported in astronomical mode.
- Astronomical tracking is designed for celestial objects, compensating for Earth's rotation.
- In photo mode, manual tracking is possible for objects with distinguishable features (e.g., a brightly lit airplane or SpaceX rocket).
- Night vision or automated satellite tracking is not available.
4. Warranty & Support
4.1 What is the warranty for DWARF II?
- 30-day return policy.
- 1-year warranty (non-human damage).
4.2 How do I submit videos and additional information for support?
- Send video evidence, the device's SN code (serial number), and details about when and how the issue occurred to the support team for review.