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DWARF 2 Telescope FAQ Hub

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1. General Product Updates

Will the Dwarf II telescope receive updates now that Dwarf III is being released?

  • Yes, the Dwarf II will continue to receive App optimizations and new features, ensuring extended functionality and support.
  • Some features will remain exclusive to Dwarf 3 (eg. long-exposure shooting, wide-angle Milky Way photography).
  • Stay updated with official announcements for the latest improvements.

2. Troubleshooting Common Issues

2.1 Target Not Centered

  • Confirm GPS data is correct in Settings > Location.
  • If coordinates are entered manually, ensure they are in the J2000 version.
  • Recalibrate the device, then reselect the target.

2.2 Persistent Spinning Gear Icon / Unresponsive Device

  • Upload the log via Settings > Support > Log Upload in the DWARFLAB App.
    • Specify the problem type, date, and provide a detailed description.
    • Include device information (App/firmware version, phone model/OS) and relevant images or videos.
  • Email the support team with the above details for further assistance.

3. Motor Calibration Issues After Software Update

  • Repeat the calibration command and keep the DwarfLab App in the background.
  • Record the motor's movement during calibration (even if it fails) and send the video to support.
  • Provide the SN code (found at the bottom of the device) for evaluation.
  • Perform this diagnostic indoors in daylight if necessary.

4. Fog/Condensation/Dew on the Lens

  • Let the device operate indoors for at least 20 minutes before use.
  • Enable CPU mode via Settings > Advanced Settings to raise the device's temperature and eliminate moisture.

3. Astronomical Capabilities

3.1 Can the Dwarf II capture the Milky Way or Aurora?

  • No, due to hardware limitations:
    • The lens angle does not cover vast areas like the Milky Way or auroras.
    • Astronomical mode does not support panoramic imaging.

3.2 Can the Dwarf telescope track satellites or rockets?

  • No, automatic satellite or rocket tracking is not supported in astronomical mode.
    • Astronomical tracking is designed for celestial objects, compensating for Earth's rotation.
  • In photo mode, manual tracking is possible for objects with distinguishable features (e.g., a brightly lit airplane or SpaceX rocket).
  • Night vision or automated satellite tracking is not available.

4. Warranty & Support

4.1 What is the warranty for DWARF II?

  • 30-day return policy.
  • 1-year warranty (non-human damage).

4.2 How do I submit videos and additional information for support?

  • Send video evidence, the device's SN code (serial number), and details about when and how the issue occurred to the support team for review.
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Last modified: 2025-02-28