DWARF 3 Troubleshooting GuideUpdated 17 days ago
We understand that sometimes issues may arise during your stargazing experience, and we’re here to help. Below is a guide on how to troubleshoot common problems and provide us with the necessary information to resolve them as quickly as possible.
Common Issues
If you encounter any of the following problems, please follow the steps outlined below:
• Connection issues (e.g., device not connecting to the app or network)
• Stuck during shooting (e.g., camera freezing or not capturing/stacking images)
• Abnormal photos (e.g., blurry, distorted, or dark images)
Step 1: Log File Upload
To help us identify the root cause of the issue, please upload your log files. The logs contain technical details that are crucial for troubleshooting.
How to Upload Log Files:
1. Open the DWARF App.
2. Navigate to the Settings section.
3. Select Upload Logs.
4. Follow the instructions to complete the log upload.
Even if you are experiencing connection problems, you should still be able to upload the log files. If the problem persists, try uploading a screen recording showing the failed connection or any error messages.
Step 2: Provide Additional Information
Along with the logs, it’s helpful for us to have visual evidence of the issue. Please attach the following:
• Photos or videos of the problem: If the issue involves image quality or capture problems, please share any photos or videos demonstrating the issue.
• Description of the steps leading to the problem: Include details about what actions you were taking when the problem occurred (e.g., trying to connect, shooting a specific target, adjusting focus).
Step 3: Contact Support
Once you’ve uploaded the logs and gathered relevant photos or videos, please contact our support team. Provide as much detail as possible about the problem, including:
• The model of your device (e.g., DWARF 3)
• The firmware version you are using
• A description of the issue (connection problem, stuck during shooting, abnormal photos, etc.)
• Confirmation that logs and visuals have been uploaded
You can reach out to us via the support section in the app or by emailing our support team at [email protected].
Future Updates
Please note that we are actively working on improving the user experience and continuously fixing bugs. We appreciate your patience and understanding. Rest assured, many issues tend to be unique and can often be resolved with a quick fix. We are also restructuring the app to make it more user-friendly and intuitive, so stay tuned for upcoming updates! We appreciate your feedback and support in making DWARF 3 the best stargazing companion it can be!