1. General Product Updates

Will the Dwarf II telescope receive updates now that Dwarf III is being released?

• Yes, the Dwarf II will continue to receive App optimizations and new features, ensuring extended functionality and support.
• Some features will remain exclusive to Dwarf 3 (eg. long-exposure shooting, wide-angle Milky Way photography).
• Stay updated with official announcements for the latest improvements.

2. Troubleshooting Common Issues

2.1 Target Not Centered

• Confirm GPS data is correct in Settings > Location.
• If coordinates are entered manually, ensure they are in the J2000 version.
• Recalibrate the device, then reselect the target.

2.2 Persistent Spinning Gear Icon / Unresponsive Device

• Upload the log via Settings > Support > Log Upload in the DWARFLAB App.
  • Specify the problem type, date, and provide a detailed description.
  • Include device information (App/firmware version, phone model/OS) and relevant images or videos.
• Email the support team with the above details for further assistance.

3. Motor Calibration Issues After Software Update

• Repeat the calibration command and keep the DwarfLab App in the background.
• Record the motor's movement during calibration (even if it fails) and send the video to support.
• Provide the SN code (found at the bottom of the device) for evaluation.
• Perform this diagnostic indoors in daylight if necessary.

4. Fog/Condensation/Dew on the Lens

• Let the device operate indoors for at least 20 minutes before use.
• Enable CPU mode via Settings > Advanced Settings to raise the device's temperature and eliminate moisture.

3. Astronomical Capabilities

3.1 Can the Dwarf II capture the Milky Way or Aurora?

• No, due to hardware limitations:
  • The lens angle does not cover vast areas like the Milky Way or auroras.
  • Astronomical mode does not support panoramic imaging.

3.2 Can the Dwarf telescope track satellites or rockets?

• No, automatic satellite or rocket tracking is not supported in astronomical mode.
  • Astronomical tracking is designed for celestial objects, compensating for Earth's rotation.
• In photo mode, manual tracking is possible for objects with distinguishable features (e.g., a brightly lit airplane or SpaceX rocket).
• Night vision or automated satellite tracking is not available.

4. Warranty & Support

4.1 What is the warranty for DWARF II?

• 30-day return policy.
• 1-year warranty (non-human damage).

4.2 How do I submit videos and additional information for support?

• Send video evidence, the device's SN code (serial number), and details about when and how the issue occurred to the support team for review.