What steps should I take if my Dwarf II is unresponsive or showing a persistent spinning gear icon?Updated 3 months ago

If you encounter an unresponsive state or a persistent spinning gear icon on your Dwarf II, please try the following steps:

1. Upload the log through the Dwarf II app by navigating to Settings > Support > Log Upload. Choose the problem type, specify the date the issue occurred, and provide a detailed description.
2. Additionally, provide device information including the app and firmware version, mobile phone operating system version, and model, as well as any related images or screen recordings.

For further assistance, please email our support team with the necessary information.