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What do I do if my Dwarf II has motor calibration issues after a software update?Updated 6 days ago

If you experience motor calibration issues with your Dwarf II after a software update, such as getting stuck in certain positions or inability to calibrate, please undertake the following steps:

  1. Repeat the calibration command and place the DwarfLab app in the background.
  2. Record the motion of Dwarf II with your phone's camera and send us the video.
  3. This diagnostic procedure can be done in daylight without a night sky. Focus on confirming motor movement during calibration even if the process fails indoors.
  4. Send us the SN code located at the bottom of your device so we can assess the need for a replacement.

We aim to resolve your issue promptly and appreciate your patience as we work through the troubleshooting process.

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