What do I do if my Dwarf II has motor calibration issues after a software update?Updated 4 months ago
If you experience motor calibration issues with your Dwarf II after a software update, such as getting stuck in certain positions or inability to calibrate, please undertake the following steps:
- Repeat the calibration command and place the DwarfLab app in the background.
- Record the motion of Dwarf II with your phone's camera and send us the video.
- This diagnostic procedure can be done in daylight without a night sky. Focus on confirming motor movement during calibration even if the process fails indoors.
- Send us the SN code located at the bottom of your device so we can assess the need for a replacement.
We aim to resolve your issue promptly and appreciate your patience as we work through the troubleshooting process.