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How can I troubleshoot connection and calibration issues on my Dwarf II device?Updated 6 days ago

If you are experiencing connection or calibration issues with your Dwarf II device, please follow these steps:

  1. For connection issues, ensure that your device is connected to no more than one device. Upload the log to our support team via Settings > Support > Log Upload in the Dwarf II app. Ensure your device has an internet connection to upload the log and provide a screen recording that demonstrates the issue via Google Drive or WeTransfer.
  2. To address calibration problems, ensure there is a good initial focus. Refer to the provided astrophotography procedures video for guidance. If issues persist, send us the 'solving_failed' folder from the SD card for further analysis.

For any additional support or to communicate further issues, please contact our customer service team directly.

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