DWARF II Troubleshooting Guides.
Why is my DWARF II received with no power? Why does my DWARF II have no power after being fully charged and left unused for a week or two? Can DWARF II be used while charging?. This document will help you understand how the DWARF II battery works and
Bursts & Panoramas: The Album will only display the first image and the number of shots taken (for burst), but these cannot be downloaded to your phone. Astro Photos: For astronomical targets, in addition to the date and time, the name of the target
Don't wear any filter during calibration or GoTo the target, wear it right before you press the shoot button. Make sure there are a few well-focused stars in the sky. About Focus, refer to:. Make sure you're in an open space, without obstacles, no bu
1. Send the runtime log to us for review:Go to Settings-Support-Log Upload:. 2. Please follow the instructions below and send us a video of DWRAF doing a motor reset:.
If you could provide further information or clarification on this issue, it would greatly assist us in better understanding and addressing your concerns. Our engineers will investigate the root cause of the issue. If you have the software to open Fit
This article is divided into two main parts. The first part introduces how to deal with connection failure and the second shows 3 connection methods for DWARF II. Update the DWARFLAB APP to the latest in the DWARFLAB website. For both iPhone & Androi
Learn the center axis of DWARF II telescope. Place DWARF II on the tripod, locate the North (or South) Star in the sky or refer to the Big Dipper (or Southern Cross) depending on your hemisphere. Adjust DWARF II to point its axis as closely as possib
If you are experiencing connection or calibration issues with your Dwarf II device, please follow these steps:. For any additional support or to communicate further issues, please contact our customer service team directly.
If you encounter an unresponsive state or a persistent spinning gear icon on your Dwarf II, please try the following steps:. For further assistance, please email our support team with the necessary information.
If you experience motor calibration issues with your Dwarf II after a software update, such as getting stuck in certain positions or inability to calibrate, please undertake the following steps:. We aim to resolve your issue promptly and appreciate y
To troubleshoot an issue with your Dwarf II device, please adhere to the following instructions:. Our support team will review the information and provide further assistance based on your feedback.
No, the Dwarf telescopes do not possess the capability to automatically track satellites or rockets like the International Space Station in astronomical mode. The automatic tracking feature in this mode is designed primarily for celestial objects to
Yes, Dwarf II users can rest assured that their system will not be rendered obsolete with the release of Dwarf III. The Dwarf II will continue to receive app optimizations and new features, ensuring extended functionality and continued support for ow