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Troubleshooting & FAQs

DWARF II Troubleshooting Guides.

Battery Maintenance and FAQs

Why is my DWARF II received with no power? Why does my DWARF II have no power after being fully charged and left unused for a week or two? Can DWARF II be used while charging?. This document will help you understand how the DWARF II battery works and

How to Deal With Album Display/Download Anomaly

Bursts & Panoramas: The Album will only display the first image and the number of shots taken (for burst), but these cannot be downloaded to your phone. Astro Photos: For astronomical targets, in addition to the date and time, the name of the target

How to Deal With Calibration Failure

Don't wear any filter during calibration or GoTo the target, wear it right before you press the shoot button. Make sure there are a few well-focused stars in the sky. About Focus, refer to:. Make sure you're in an open space, without obstacles, no bu

How to Deal With Motor Reset/Position Failed

1. Send the runtime log to us for review:Go to Settings-Support-Log Upload:. 2. Please follow the instructions below and send us a video of DWRAF doing a motor reset:.

What If My Astro Photos Stop Stacking

If you could provide further information or clarification on this issue, it would greatly assist us in better understanding and addressing your concerns. Our engineers will investigate the root cause of the issue. If you have the software to open Fit

How to Deal with Connection Problems for DWARF II

This article is divided into two main parts. The first part introduces how to deal with connection failure and the second shows 3 connection methods for DWARF II. Update the DWARFLAB APP to the latest in the DWARFLAB website. For both iPhone & Androi

DWARF II Telescope FAQ Hub

Learn the center axis of DWARF II telescope. Place DWARF II on the tripod, locate the North (or South) Star in the sky or refer to the Big Dipper (or Southern Cross) depending on your hemisphere. Adjust DWARF II to point its axis as closely as possib

How can I troubleshoot connection and calibration issues on my Dwarf II device?

If you are experiencing connection or calibration issues with your Dwarf II device, please follow these steps:. For any additional support or to communicate further issues, please contact our customer service team directly.

What steps should I take if my Dwarf II is unresponsive or showing a persistent spinning gear icon?

If you encounter an unresponsive state or a persistent spinning gear icon on your Dwarf II, please try the following steps:如果您在 Dwarf II 上遇到无响应状态或持续旋转齿轮图标,请尝试以下步骤:. 尝试使用提供的 Android 或 iOS 链接,看看它们是否能解决问题。. For further assistance, please email our suppo

What do I do if my Dwarf II has motor calibration issues after a software update?

If you experience motor calibration issues with your Dwarf II after a software update, such as getting stuck in certain positions or inability to calibrate, please undertake the following steps:. We aim to resolve your issue promptly and appreciate y

How can I provide a video and further information to Dwarf support for troubleshooting a product issue?

To troubleshoot an issue with your Dwarf II device, please adhere to the following instructions:. Our support team will review the information and provide further assistance based on your feedback.

Can the Dwarf telescope track satellites or rockets like the International Space Station?

No, the Dwarf telescopes do not possess the capability to automatically track satellites or rockets like the International Space Station in astronomical mode. The automatic tracking feature in this mode is designed primarily for celestial objects to

Will the Dwarf II telescope continue to receive updates and new features now that Dwarf III is being released?

Yes, Dwarf II users can rest assured that their system will not be rendered obsolete with the release of Dwarf III. The Dwarf II will continue to receive app optimizations and new features, ensuring extended functionality and continued support for ow