Why is my DWARF II package different from the YouTuber's DWARF II package? With so many packages such as Classic, Deluxe, Christmas, and Early Bird, how should I choose the package that I need? What will be the contents of the package I will eventual

Why is my DWARF II package different from the YouTuber&apos;s DWARF II package? With so many packages such as Classic, Deluxe, Christmas, and Early Bird, how should I choose the package that I need? What will be the contents of the package I will eventually receive?&#xA0; This document will explain what packages are available on dwarflab.com, Kickstarter, and Indiegogo, what they contain, and how you should purchase them according to your needs.<h3 id="1-dwarf-ii-productaccessory-overview">1. DWARF II Product/Accessory Overview</h3><p data-ace-gallery-json="{&quot;items&quot;:[{&quot;uuid&quot;:&quot;aa495181-459e-4aad-a51d-e0d10428e3de&quot;,&quot;height&quot;:720,&quot;width&quot;:1280,&quot;currHeight&quot;:720,&quot;currWidth&quot;:1280,&quot;natrualHeight&quot;:720,&quot;natrualWidth&quot;:1280,&quot;pluginName&quot;:&quot;imageUpload&quot;,&quot;scale&quot;:1,&quot;src&quot;:&quot;https%3A%2F%2Finternal-api-drive-stream.feishu.cn%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FboxcnQIqXDWwKByp8Cg4Uy9cTVg%2F%3Fpreview_type%3D16&quot;,&quot;file_token&quot;:&quot;boxcnQIqXDWwKByp8Cg4Uy9cTVg&quot;,&quot;image_type&quot;:&quot;image/png&quot;,&quot;size&quot;:539586,&quot;comments&quot;:[]}]}" data-type="image"><img data-fr-image-pasted="true" src="https://cdn.shopify.com/s/files/1/0653/7301/2203/files/1_00_00_16_20230207-144345_480x480.png?v=1676454734" alt style="box-sizing: inherit; height: auto; max-width: 100%; border: var(--media-border-width) solid rgba(var(--color-foreground),var(--media-border-opacity)); border-radius: var(--media-radius); box-shadow: var(--media-shadow-horizontal-offset) var(--media-shadow-vertical-offset) var(--media-shadow-blur-radius) rgba(var(--color-shadow),var(--media-shadow-opacity));" class="fr-fic fr-dii"><p data-ace-gallery-json="{&quot;items&quot;:[{&quot;uuid&quot;:&quot;aa495181-459e-4aad-a51d-e0d10428e3de&quot;,&quot;height&quot;:720,&quot;width&quot;:1280,&quot;currHeight&quot;:720,&quot;currWidth&quot;:1280,&quot;natrualHeight&quot;:720,&quot;natrualWidth&quot;:1280,&quot;pluginName&quot;:&quot;imageUpload&quot;,&quot;scale&quot;:1,&quot;src&quot;:&quot;https%3A%2F%2Finternal-api-drive-stream.feishu.cn%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FboxcnQIqXDWwKByp8Cg4Uy9cTVg%2F%3Fpreview_type%3D16&quot;,&quot;file_token&quot;:&quot;boxcnQIqXDWwKByp8Cg4Uy9cTVg&quot;,&quot;image_type&quot;:&quot;image/png&quot;,&quot;size&quot;:539586,&quot;comments&quot;:[]}]}" data-type="image"><img data-fr-image-pasted="true" src="https://cdn.shopify.com/s/files/1/0653/7301/2203/files/1_00_00_22_20230207-144423_480x480.png?v=1676454747" alt style="box-sizing: inherit; height: auto; max-width: 100%; border: var(--media-border-width) solid rgba(var(--color-foreground),var(--media-border-opacity)); border-radius: var(--media-radius); box-shadow: var(--media-shadow-horizontal-offset) var(--media-shadow-vertical-offset) var(--media-shadow-blur-radius) rgba(var(--color-shadow),var(--media-shadow-opacity));" class="fr-fic fr-dii"><div><ul><li>All package includes a 64GB Micro SD Card, <span id="isPasted" style="color: rgb(22, 22, 22); font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">the interface type is UHS-I, the transfer speed is 100MB/s, and the file format is exFAT.&#xA0;</li><li>The ND filter is a solar filter with parameters of 1,000,000 and a size of 1.25 inches. It can reduce the intensity of sunlight to 1/1,000,000 of its original intensity. Using two ND filters when shooting the sun can prevent damage to the camera sensor.</li><li>The UHC filter size is 1.25 inches. It can block out some harmful wavelengths of light while allowing useful light emitted by nebulae to pass through efficiently, which increases the contrast of nebulae and is suitable for use in areas with severe light pollution.</li><li>A filter adapter can adapt to two 1.25-inch filters and it has a magnetic attraction to attach to the lens of the DWARF II.</li><li>The battery capacity is 5600mAh, and it can be used for 3 hours at room temperature when it is fully charged. It takes 1 hour and 10 minutes to charge the DWARF II from 5% to 100% with an 18W fast charger. You can use the power bank outdoors while charging.</li></ul></div><h3 id="2-dwarflabcom-package-overview">2. dwarflab.com Package Overview</h3>Attention: DWARF II Luxury &amp; Christmas orders will be shipped out separately into two packages.In February, we found some issues with UHC filters and filter adapters, and we recalled the accessories and stopped production. We have screened out those problematic accessories, which caused a serious shortage of accessories for the Luxury orders planned to be shipped out in February. We don&apos;t want to postpone the shipment plan in February and want everyone to receive quality accessories, so we plan to send the DWARF II to you first, and then send the accessories so that you can receive DWARF II first.&#xA0;This means that you will receive two emails about the tracking numbers, and because the orders&apos; backend can only be filled with one tracking number, only the status of one package can be queried in the backend. Please keep these two emails, so that you can query the two packages through the two tracking numbers emails.DWARF II Smart Telescope Pre-order (Unavailable):<ul><li>DWARF II * 1</li><li>Built-in replaceable battery * 1</li><li>Micro SD card * 1</li><li>Tripod * 1</li><li>Carrying bag * 1</li><li>Filter adapter * 1</li><li>ND (solar) filter * 2</li></ul>Classic Edition:<ul><li>DWARF II * 1</li><li>Built-in replaceable battery * 1</li><li>Micro SD card * 1</li><li>Tripod * 1</li><li>Carrying bag * 1</li></ul>Deluxe Edition:<ul><li>DWARF II * 1</li><li>Built-in replaceable battery * 2</li><li>Micro SD card * 1</li><li>Tripod*1&#xA0;</li><li>Carrying bag * 1</li><li>Filter adapter * 1</li><li>ND (solar) filter * 2</li><li>UHC filter * 1</li></ul>Christmas Edition (Unavailable):<ul><li>DWARF II * 1</li><li>Built-in replaceable battery * 1</li><li>Micro SD card * 1</li><li>Tripod*1&#xA0;</li><li>Carrying bag * 1</li><li>Filter adapter * 1</li><li>ND (solar) filter * 2</li><li>UHC filter * 1</li></ul><h3 id="3-kickstarter-package-overview">3. Kickstarter Package Overview</h3>Super Early Bird Perk &amp; Early Bird Perk (Unavailable):<ul><li>DWARF II * 1</li><li>Built-in replaceable battery * 1</li><li>Micro SD card * 1</li><li>Tripod * 1</li><li>Carrying bag * 1</li><li>Filter adapter * 1</li><li>ND (solar) filter * 2</li><li>UHC filter * 1</li><li>Tinyscope microscope * 1&#xFF08;Because we reached our fundraising goal in a short amount of time, we gave each KS backer this gift.&#xFF09;</li></ul><h3 id="4-indiegogo-package-overview">4. Indiegogo Package Overview</h3>Super Early Bird Perk &amp; Early Bird Perk &amp; InDemand Special (Both Out of Stock):<ul><li>DWARF II * 1</li><li>Built-in replaceable battery * 1</li><li>Micro SD card * 1</li><li>Tripod * 1</li><li>Carrying bag * 1</li><li>Filter adapter * 1</li><li>ND (solar) filter * 2</li><li>*Tinyscope microscope * 1&#xFF08;Backers who have shared the DWARF II project on their social media before November 19, 2022 and have shared the post link with the DWARFLAB team can get the giveaway.&#xFF09;</li></ul>Classic Edition:<ul><li>DWARF II * 1</li><li>Built-in replaceable battery * 1</li><li>Micro SD card * 1</li><li>Tripod * 1</li><li>Carrying bag * 1</li></ul>Deluxe&#xA0;Edition:<ul><li>DWARF II * 1</li><li>Built-in replaceable battery * 2</li><li>Micro SD card * 1</li><li>Tripod * 1</li><li>Carrying bag * 1</li><li>Filter adapter * 1</li><li>ND (solar) filter * 2</li><li>UHC filter * 1</li></ul>Drop Edition (Unavailable):<ul><li>DWARF II * 1</li><li>Built-in replaceable battery * 1</li><li>Micro SD card * 1</li><li>Tripod*1&#xA0;</li><li>Carrying bag * 1</li><li>Filter adapter * 1</li><li>ND (solar) filter * 2</li><li>UHC filter * 1</li></ul><h3 id="5-how-to-choose-the-package-according-to-your-own-needs">5. How to choose the package according to your own needs?</h3><div><ul><li>If you like astrophotography and your area has serious light pollution, it is recommended that you purchase a package with a UHC filter.</li><li>If you want to take pictures of the sun to watch the activities on it, we suggest you purchase a package with a pair of ND filters(One Pair has 2 ND filters).</li><li>If you are a photography enthusiast or live in a place where the temperature is below 20 in winter, you&apos;d better purchase a package with two batteries, so that you can lengthen your photography journey.</li></ul> <span id="isPasted" style="color: rgb(22, 22, 22); font-family: &quot;Times New Roman&quot;, Times, serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If you have any suggestions on how we can improve our tutorial or upgrade process, please feel free to send them to&#xA0;<a data-fr-linked="true" href="mailto:hello@dwarflab.com" style="box-sizing: inherit; background-color: rgb(255, 255, 255); color: rgb(74, 141, 249); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s; font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">hello@dwarflab.com</a><span style="color: rgb(22, 22, 22); font-family: &quot;Times New Roman&quot;, Times, serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">. </div>

What's in My Package Box

When will my DWARF II be shipped? How long will it take for me to receive my DWARF II? Do I need to pay taxes to receive the DWARF II? This document will quickly inform you about all the shipping-related questions regarding the DWARF II. * Due to var

When will my DWARF II be shipped? How long will it take for me to receive my DWARF II? Do I need to pay taxes to receive the DWARF II? This document will quickly inform you about all the shipping-related questions regarding the DWARF II.* Due to various unpredictable factors, our shipping policy is subject to some changes. Please refer to the actual delivery.<h3 id="isPasted">1. Tracking Orders</h3>How can I track my order?We will send the logistics information to your order email when we ship the item. Please check your email to get the relevant information.Or go to our site <a href="https://dwarflab.com/en-hk" id="isPasted">https://dwarflab.com</a> and enter the user center.<img src="https://attachments.gorgias.help/nq2n/hc/xloe/f788c3b0-c5bf-43f1-a85d-0c71b43f2cc0-11a8676d-5fbf-4f03-baad-9dafb9106673.png" style="width: 1000px;" class="fr-fic fr-dib fr-fil">Log in with the email used to place your order, related order information will be listed on this page: <img src="https://attachments.gorgias.help/uploads.gorgias.io/g5KDM28W3V69aByw/2-99ea09e4-01df-4219-9238-2cb4d6e2ea6b.PNG" style="width: 1000px;" class="fr-fic fr-dib fr-fil"><h3 id="3-frequently-asked-questions">3. Frequently Asked Questions:</h3><h4 id="31-why-havent-i-received-a-tracking-number-yet">3.1 Why haven&apos;t I received a tracking number yet?</h4>The logistics company may not have processed your order yet (processing time of 3 working days), or there may be an issue with your shipping information. Please contact hello@dwarflab.com to inquire about your order.<h4 id="32-when-will-i-receive-my-order-why-does-my-order-tracking-number-always-show-that-it-has-been-waiting-to-be-picked-up-by-the-courier">3.2 When will I receive my order? Why does my order tracking number always show that it has been waiting to be picked up by the courier?</h4>For orders from some countries including the UK, Canada, and Australia, we will ship them from abroad. The tracking information will not be updated until the package arrives in the country of destination. Once the tracking information is updated, DWARF II will be delivered to your doorstep within a few days. It usually takes 10-15 working days to ship to most countries. Please be patient and pay attention to your tracking number. For orders from the US and most EU countries, the lead time is roughly 7 working days.<h4 id="33-do-i-need-to-pay-taxes-when-i-receive-dwarf-ii">3.3 Do I need to pay taxes when I receive DWARF II?</h4>In general, buyers do not need to go through customs clearance and pay taxes.&#xA0;Note: When the customs inspects the package, they may require you to pay taxes. Please handle the customs clearance procedures promptly when you receive the customs notification and notice us for further instructions.<h4 id="34-what-should-i-do-if-the-contents-of-my-package-do-not-match-my-order">3.4 What should I do if the contents of my package do not match my order?&#xA0;</h4>Please refer to the &quot;What&apos;s in My Package Box&quot; article (<a data-fr-linked="true" href="https://help.dwarflab.com/en-US/whats-in-my-package-box-203895">https://help.dwarflab.com/en-US/whats-in-my-package-box-203895</a>). If your package contents do not match the article, please take photos of the following items and send them to <a data-fr-linked="true" href="mailto:hello@dwarflab.com">hello@dwarflab.com</a>. Once we confirm the issue, we will send you the remaining products.<ol><li>All items in the package</li><li>The condition of the box</li><li>The label at the bottom of the packaging box, should show the version type and SN number.</li></ol><h4 id="35-what-information-do-i-need-to-provide-to-place-an-order-except-for-what-is-listed-on-the-shopping-site">3.5 What information do I need to provide to place an order except for what is listed on the shopping site?</h4>Most European countries, the United States, Australia, and Canada do not require additional shipping information.&#xA0;Hong Kong: Shipping information in Chinese (name, phone number, address, zip code, mobile number)&#xA0;Taiwan: Shipping information in Chinese (name, phone number, address, zip code, mobile number), ID number. [Name, mobile number, and ID number must be consistent with customs information]&#xA0;Japan: Shipping information in Japanese (name, phone number, address, zip code, mobile number)&#xA0;South Korea: Shipping information in Korean (name, phone number, address, zip code, mobile number), personal customs clearance code starting with &quot;P&quot;. [Name, mobile number, and customs clearance code must be consistent]&#xA0;Brazil: CPF code, declared value Chile: RUT code, declared value Peru: tax number, declared value&#xA0;India: ID card &amp; passport code &amp; import permit, declared value Indonesia: tax number, declared value&#xA0;If you are not in the above countries/regions and have not received a tracking number, please contact us promptly. <span id="isPasted" style="color: rgb(22, 22, 22); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If you have any suggestions on how we can improve our tutorial or upgrade process, please feel free to send them to&#xA0;<a data-fr-linked="true" href="mailto:hello@dwarflab.com" style="box-sizing: inherit; background-color: rgb(255, 255, 255); color: rgb(74, 141, 249); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s; font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">hello@dwarflab.com</a><span style="color: rgb(22, 22, 22); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">.

DWARF II Shipment Guide

Find answers to frequently asked questions about payments

1. What payment methods do you accept?You can purchase on our website using a debit or credit card.&#xA0;We additionally offer support for PayPal, Amazon Pay, Apple Pay, and Google Pay.Or you can pay by PayPal. You can choose these payment methods at checkout. 2. Which currency will I be charged in?We currently only support the following currencies for charging our customers in their local currencies: USD, CAD, and EUR.If your credit or debit card uses another currency, then you will be charged in USD, CAD, or EUR, depending on the website you are on. Your bank will apply the corresponding conversion rate of the currency you choose. 3. Do you offer an installment payment option?We currently do not accept installment payments. We will work on introducing this service in the future. Please stay tuned. <span id="isPasted" style="color: rgb(22, 22, 22); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If you have any suggestions on how we can improve our tutorial or upgrade process, please feel free to send them to&#xA0;<a data-fr-linked="true" href="mailto:hello@dwarflab.com" style="box-sizing: inherit; background-color: rgb(255, 255, 255); color: rgb(74, 141, 249); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s; font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">hello@dwarflab.com</a><span style="color: rgb(22, 22, 22); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">.

Order & Shipment

What's in My Package Box

DWARF II Shipment Guide

Payment Methods