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Order & Shipment

Find the Guide to Modify, Track, or Check the Status of Your Order.

What's in My Package Box

Why is my DWARF II package different from the YouTuber's DWARF II package? With so many packages such as Classic, Deluxe, Christmas, and Early Bird, how should I choose the package that I need? What will be the contents of the package I will eventual

DWARF II Shipment Guide

When will my DWARF II be shipped? How long will it take for me to receive my DWARF II? Do I need to pay taxes to receive the DWARF II? This document will quickly inform you about all the shipping-related questions regarding the DWARF II. * Due to var

Payment Methods

Find answers to frequently asked questions about payments

Can I make a purchase if I live outside of the regions your online shop typically serves?

We are thrilled by your interest in our products and appreciate astronomers worldwide. While we may not have a local warehouse in your region yet, we can still facilitate your purchase. Be aware that shipping to some countries may involve high costs

Once my order is shipped, how can I track it and what is the expected delivery time frame?

After your order has been dispatched, you will be provided with a tracking number. We typically utilize reputable courier services such as FedEx, ensuring that your order arrives safely and timely. The expected delivery period will be communicated to

Can I cancel my order and get a refund?

To cancel your order and request a refund, kindly provide us with the order number. The refund process will be initiated and you should check your payment account to confirm. Please note that any promotions or early bird prices associated with the ca

Are installment plans available for product purchases?

Currently, we are unable to offer installment payment options for purchases in our Shopify store. If you have any other requests or concerns, please feel free to reach out to us, and we will do our best to assist you. We strive to provide the best se

How can I submit a warranty claim?

If you need to submit a warranty claim, please reach out to us through our contact form. Provide us with your details, including your name and the issue you're encountering, and we will assist you in the warranty claim process.