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Why is my DWARF II package different from the YouTuber's DWARF II package? With so many packages such as Classic, Deluxe, Christmas, and Early Bird, how should I choose the package that I need? What will be the contents of the package I will eventual
When will my DWARF II be shipped? How long will it take for me to receive my DWARF II? Do I need to pay taxes to receive the DWARF II? This document will quickly inform you about all the shipping-related questions regarding the DWARF II. * Due to var
Find answers to frequently asked questions about payments
We are thrilled by your interest in our products and appreciate astronomers worldwide. While we may not have a local warehouse in your region yet, we can still facilitate your purchase. Be aware that shipping to some countries may involve high costs
After your order has been dispatched, you will be provided with a tracking number. We typically utilize reputable courier services such as FedEx, ensuring that your order arrives safely and timely. The expected delivery period will be communicated to
To cancel your order and request a refund, kindly provide us with the order number. The refund process will be initiated and you should check your payment account to confirm. Please note that any promotions or early bird prices associated with the ca
Currently, we are unable to offer installment payment options for purchases in our Shopify store. If you have any other requests or concerns, please feel free to reach out to us, and we will do our best to assist you. We strive to provide the best se
If you need to submit a warranty claim, please reach out to us through our contact form. Provide us with your details, including your name and the issue you're encountering, and we will assist you in the warranty claim process.
Plesae kindly refer to our shipping policy page. If you have any questions or need more information, please contact us at [email protected].
We do not offer warranty services for second-hand products. Therefore, we are unable to transfer the warranty to a new owner. If you have any other questions or need further assistance, please feel free to contact us.
Yes, if you forgot to apply a discount during your purchase, please let us know. Provide us with your order number and any relevant details such as contribution ID or loyalty codes. We can then issue a refund for the discount amount. Refunds typicall
As a loyal customer, you are indeed eligible for a discount. Usually, we communicate such discounts through emails. Check the mailbox associated with your initial purchase for any discount codes. If you've already made a purchase and did not apply th
Our return policy states that refurbished items are not eligible for returns without reason. This policy helps us maintain high quality and affordability for these products. If you encounter any issues with your purchase or if you have concerns, plea